Refund and Cancellation

General Policy

If for whatever reason you wish to cancel a contract or request a refund with us please contact your account manager as soon as you can.

Web Design | Design | Development

If you cancel a contracted project at any point after the work commences, you will be liable for all work charges incurred (we will supply you with a full breakdown of documented time) up to the cancellation point.

Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid.

Web Hosting

A web hosting contract may be cancelled up 7 days after the account has been set up and a full refund will given minus an £10 administration fee. After 7 days, neither a full or partial refund based on the remaining months of a year's hosting fee can be given.


If you have a month-by-month contract you may cancel this contract at any time unless there is a cancellation period agreed within the contract. No refunds will be given on time or adspend investment already documented or incurred, for which you will be liable.

Domain Names

No refunds will be issued for the registration of renewal on domain names on your behalf. We will only register or renew domain names after email confirmation detailing the exact text and TLD to be used (e.g. thisisadomain.TLD).

These policies do not affect your statutory rights

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Business address: BarkWeb Limited,15 Hyde Gardens, Eastbourne, East Sussex, BN21 4PR, GB | Tel: 01323 735800 | Email: enq@barkweb.co.uk.
BarkWeb Limited is a private limited company registered in England and Wales | Company No. 04695538 | Business hours are 09.00 am to 17:30 pm Monday to Friday

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